Welcome to the official Moonwin Casino privacy policy. This page explains, in plain English, how we collect, use, store and protect your personal data when you create an account, deposit funds or play at Moonwin Casino. Protecting your privacy and maintaining the highest standards of data security and information security are core commitments of our platform. This Moonwin Casino privacy policy has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and, where relevant, the General Data Protection Regulation (GDPR). By using our site, you consent to the data processing and data collection practices described below.
Who Controls Your Data
Moonwin Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we determine the purposes and means by which your personal information is processed. This Moonwin Casino data protection framework applies to every player who registers an account, regardless of the device used to access our 4,000+ games from 50+ providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming.
Personal Data We Collect
To provide our gaming services responsibly and comply with legal obligations, Moonwin Casino gathers several categories of personal data:
- Identification data: full name, date of birth, residential address, government ID for KYC verification.
- Contact data: email address, phone number, preferred communication channel.
- Financial data: details related to deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer.
- Gaming activity data: bets placed, wins, losses, session duration, bonus usage across our welcome package (up to A$500 + 100 free spins across three deposits).
- Technical data: IP address, device type, browser, operating system, and cookies used for site functionality.
- Communication data: records of live chat conversations and emails exchanged with our support team.
- Sensitive data: information relevant to responsible gambling tools, only where you voluntarily provide it.
- Third-party data: information received from payment processors, identity verification agencies or affiliate partners.
How We Collect Your Information
We gather user data directly when you register, deposit, withdraw, contact support or participate in our VIP programme. We also collect information automatically through cookies and similar tracking technologies, and occasionally receive verified information from trusted third-party partners as part of our anti-fraud and data protection procedures.
Why We Process Your Data
Our data processing activities are always grounded in a lawful basis, whether that is contractual necessity, legal obligation, legitimate interest or your consent. Purposes include:
- Managing your account and verifying your identity.
- Delivering casino games, promotions and the five-tier VIP programme (Bronze, Silver, Gold, Platinum, Diamond) with cashback between 10% and 20%.
- Meeting KYC/AML legal obligations before processing your first withdrawal.
- Maintaining information security and preventing fraud, including firewall monitoring and encrypted transactions.
- Supporting responsible gambling tools such as deposit, bet, loss and session limits, cooling-off periods (24h, 48h, 7 days, 30 days) and self-exclusion (6 months, 1 year, 5 years, permanent).
- Sending transactional and, with consent, marketing communications.
- Improving our platform, game catalogue and customer experience.
Moonwin Casino Cookie Policy
Our Moonwin Casino cookie policy governs how small text files are stored on your device to enhance your browsing experience. We use four main categories of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for account login, security and core site functionality. |
| Analytical cookies | Help us understand site usage and improve performance. |
| Functional cookies | Remember your preferences, such as language or currency. |
| Marketing cookies | Deliver relevant promotions and measure campaign performance. |
You can manage or disable non-essential cookies through your browser settings at any time, though this may affect certain site features. This cookie policy is reviewed regularly to ensure ongoing compliance with applicable regulations.
Sharing Your Data With Third Parties
Moonwin Casino does not sell your personal information. We may, however, share limited user data with:
- Payment providers to process deposits and withdrawals (standard limits: A$5,000/day, A$15,000/week, A$30,000/month).
- Regulatory authorities and the Curaçao licensing body, where legally required.
- Identity verification and anti-fraud partners supporting KYC checks.
- IT and hosting providers under strict confidentiality agreements.
All third parties handling your personal data are contractually bound to maintain equivalent data security standards to those upheld by Moonwin Casino.
International Data Transfers
Because Moonwin Casino operates internationally, your information may be transferred outside Australia for data storage or processing. Where this occurs, we implement appropriate safeguards, including contractual clauses and encryption, to ensure your privacy is protected to a standard consistent with the Australian Privacy Principles and, where applicable, GDPR requirements.
How We Protect Your Information
Data security is a top priority for Moonwin Casino. Our technical and organisational measures include:
- 256-bit SSL/TLS encryption across the entire platform.
- Firewalls and continuous network monitoring.
- Restricted internal access to personal and financial records.
- RNG systems certified by independent testing laboratories.
- Mandatory KYC verification before the first withdrawal to prevent identity theft.
These layers of information security apply whether you play via our Android APK, our iOS Progressive Web App, or directly through your browser.
Data Retention
Moonwin Casino retains personal data only as long as necessary to fulfil the purposes described in this privacy policy, meet legal and regulatory retention obligations, and resolve disputes. Financial and KYC records are typically retained for the period required by anti-money-laundering legislation, after which they are securely deleted or anonymised.
Your Privacy Rights
As a Moonwin Casino player, you hold clear privacy rights over your personal information, including the right to:
- Access the data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your data, subject to legal retention requirements.
- Restrict certain processing activities.
- Port your data to another service provider.
- Object to processing based on legitimate interests or marketing.
- Withdraw consent at any time where processing relies on it.
To exercise any of these privacy rights, contact our Data Protection Officer at [email protected]. Our team replies to privacy-related enquiries within 12 hours, alongside our 24/7 live chat support.
Supervisory Authority
If you are not satisfied with how Moonwin Casino has handled your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority overseeing privacy and data protection matters in Australia.
Moonwin Casino Privacy FAQ
What does the Moonwin Casino privacy policy cover?
The Moonwin Casino privacy policy covers data collection, data processing, cookie usage, third-party sharing, international transfers, retention and your rights as a player.
Does Moonwin Casino use cookies?
Yes, our Moonwin Casino cookie policy outlines essential, analytical, functional and marketing cookies used to operate and improve the site.
How does Moonwin Casino keep my data secure?
We rely on 256-bit SSL encryption, firewalls and strict access controls to guarantee robust data security and information security across the platform.
Can I request deletion of my personal information?
Yes, subject to legal retention obligations, you can request deletion of your personal information by contacting our Data Protection Officer.
Who regulates Moonwin Casino's data protection practices?
Our Moonwin Casino data protection practices align with the Australian Privacy Principles, overseen by the OAIC, alongside our Curaçao gaming licence.
Moonwin Casino remains committed to transparency, confidentiality and robust data security in every aspect of our operations. This privacy policy may be updated periodically to reflect legal or operational changes, and we encourage players to review it regularly. For any questions regarding this Moonwin Casino privacy policy, our Moonwin Casino cookie policy, or how your personal data is handled, please reach out via email at [email protected] or through our 24/7 live chat. Thank you for trusting Moonwin Casino with your privacy.